"We have a default to truth: our operating assumption is that the people we are dealing with are honest."

Section: 2, Chapter: 3

"Belief is not the absence of doubt. You believe someone because you don't have enough doubts about them."

Section: 2, Chapter: 3

"Coupling teaches us the opposite. Don't look at the stranger and jump to conclusions. Look at the stranger's world."

Section: 5, Chapter: 10

"The right way to talk to strangers is with caution and humility. How many of the crises and controversies I have described would have been prevented had we taken those lessons to heart?"

Section: 5, Chapter: 12